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Terms & Conditions

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Please read our terms and conditions carefully to ensure the best possible service and user experience. If you have any questions or concerns, please contact us, for all your Holidays, Hotels, Transfers, Airline Tickets and Car Rentals.

Terms & Conditions

Terms and Conditions

These terms and conditions govern your use of our website and the services provided by Ltd Company Number: 15575779 (Travel Agents) ("we", "us", "our"). By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our website or services.

1. Booking and Payments

1.1. Booking: When booking travel services through our website, you agree to provide accurate and complete information as required for the booking process.

1.2. Payment at Booking: All bookings made through our website require payment at the time of booking, unless otherwise stated. We accept various forms of payment, including credit/debit cards, PayPal, ClearPay for orders requested by Invoice and subject to checks by ClearPay.

1.3. Business Customers: Business customers may be eligible for 30-day payment terms upon approval. To qualify, business customers must submit a credit application and receive confirmation from us. Until such approval is granted, payment at the time of booking is required. Invoices are factored by Penny. You must agree to pay Penny on time. You will be advised how this works if approved for credit.

1.4. Payment Responsibility: By making a booking through our website, you agree to be responsible for all charges incurred for the booking, including any fees or penalties associated with cancellations or changes.

1.5. Currency and Pricing: All prices displayed on our website are in the currency specified and inclusive of applicable taxes and fees unless otherwise stated. Prices are subject to change without notice, but once a booking is confirmed, the price is locked in, except for any changes initiated by you.

1.6. Mystery Hotels: All Mystery Hotels packages with food vouchers applied are limited to £35pp drinks not included. Only Mystery hotels booked direct from our website are eligible for food vouchers, and subject to availability. 

1.7. eBay listed properties and mystery hotels can be withdrawn at any point and price increases and decreases may be put in place. Prices are not live. Once a price is quoted by message (eBay or email) then it is secure.

1.8. Price Matching: We will price match when the price shown is a standard rate not on a sale or promotion by the other company and the room and facilities are like for like. We may ask for a screen shot of the rate to help us locate the rate and confirm. The price match promise also requires the other company to be a registered business and a 'major booking site'. Overall discretion on whether we agree to price match is that of management and we reserve the right to refuse a price match if we wish to, with no reason given.

2. Cancellations and Changes

2.1. Cancellations: Cancellation policies vary depending on the travel service booked. Your travel advisor will let you know if a certain service is excluded from our cancellations policy or is time limited. Please refer to the specific terms and conditions provided with your booked service.

2.2. Changes: Changes to bookings may be permitted, subject to availability and any applicable fees or penalties. Please contact us directly to enquire about making changes to your booking. Changes are not always permitted with certain carriers or hotels.

3. Intellectual Property

3.1. Ownership: All content, including but not limited to text, images, logos, trademarks, and software, displayed on our website is the property of Ltd or its licensors and is protected by copyright and other intellectual property laws.

3.2. Use Restrictions: You may not use, reproduce, distribute, or modify any content from our website without prior written consent from us.

4. Limitation of Liability

4.1. Disclaimer: While we strive to provide accurate and up-to-date information on our website, we do not warrant the completeness, accuracy, or reliability of any information or content displayed. Your use of our website and reliance on any information is at your own risk.

4.2. Indirect Damages: In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, including but not limited to loss of profits, data, or business interruption.

5. Governing Law

5.1. Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of England & Wales without regard to its conflict of law provisions.

6. Changes to Terms

6.1. Modification: We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.

7. Contact Us

7.1. Questions: If you have any questions or concerns about these terms and conditions, please contact us at

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